Return Policy

Return Policy: will fully refund most items within 30 days of your item's shipping date.  Please adhere to the following return policy.

  • Returns/Exchanges:  Refunds will be subject to no restocking fee. Shipping and Handling fees are non-refundable and will be deducted from the refunded total amount.
  • Damaged Items: We will send your replacement item free of charge or reimburse you for the cost to repair the damage.

Returning Items
Follow the simple directions below to make your return or exchange.

  • Please email us to get a Return Authorization Number.  Return Authorizations MUST be requested within 30 days after the purchase date.  Returns or Exchanges over 30 days or without authorizations will be refused.
  • Include all original packing materials, manuals, and/or accessories with the product to avoid any additional fees.
  • Go to UPS or the USPS and ship the item back to us. You must pay the shipping fee for returning since these fees are charged by UPS or the USPS, not us.  We recommend items be returned via UPS or US Post Office (insured).  We also recommend that you reuse the original shipping carton and packing materials.
  • For damaged items, you will need to email us and describe the damage in details.  Do NOT contact UPS.  We will contact UPS from our side. We will notify you whether they are going to set an appointment to pick up the damaged item. Replacement will be sent as soon as this is taken care of.
  • Ship Return items to: Return Center
857 Malcolm Road, Burlingame, CA 94010

We will do our best to process the return quickly.  Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse.  Upon the receipt of the return item, we shall refund the purchase price minus the shipping and handling charges, unless damaged.  Refunds will be credited to the your PayPal account or check (if your original payment was made by money order/cashier's check).